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Portimao Florist - Frequently Asked Questions

  • What happens after I place an order?
  • We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.
  • Why do you need my phone number?
  • It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
  • How do I check the status of my order, track my order?
  • Login to my http://www.flowers4portimao.com account to track the status of your order or visit our customer service page.
  • How will I know when the flowers have arrived?
  • We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added orders@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.
  • How do I modify or cancel my order?
  • Login to my http://www.flowers4portimao.com account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.
  • What credit cards do you accept?
  • We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
  • When will my credit card be charged?
  • We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
  • Is it safe to give my credit card detail on the internet?
  • At Flowers for Portugal we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
  • Will my contact information be kept confidential?
  • http://www.flowers4portimao.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
  • Can my order be delivered today?
  • Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.
  • Can I specify AM or PM deliveries?
  • Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.
  • Can I send flowers on Sunday and Public Holidays?
  • This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.
  • Are there any additional charges when sending flowers?
  • The delivery costs are: Alenquer 14.50 EUR, Almada Almada 12.00 EUR, Almada Cacilhas 12.00 EUR, Almada Caparica 12.00 EUR, Almada Costa da Caparica 12.00 EUR, Almada Cova da Piedade 12.00 EUR, Almada Feijó 12.00 EUR, Almada Laranjeiro 12.00 EUR, Almada Pragal 12.00 EUR, Almada Sobreda 12.00 EUR, Almada Trafaria 12.00 EUR, Amdadora Alfragide 9.00 EUR, Amdadora Amadora 9.00 EUR, Amdadora Brandoa 9.00 EUR, Amdadora Buraca 9.00 EUR, Amdadora Damaia 9.00 EUR, Amdadora Falagueria 9.00 EUR, Amdadora Mina 9.00 EUR, Amdadora Reboleira 9.00 EUR, Amdadora Venda Nova 9.00 EUR, Amdadora Venteira 9.00 EUR, Arruda dos Vinhos 14.50 EUR, Aveiro Águeda 14.50 EUR, Aveiro Albergaria-a-Velha 14.50 EUR, Aveiro Anadia 14.50 EUR, Aveiro Arouca 14.50 EUR, Aveiro 14.50 EUR, Aveiro Castelo de Paiva 14.50 EUR, Aveiro Espinho 14.50 EUR, Aveiro Estarreja 14.50 EUR, Aveiro Ílhavo 14.50 EUR, Aveiro Mealhada 14.50 EUR, Aveiro Murtosa 14.50 EUR, Aveiro Oliveira de Azeméis 14.50 EUR, Aveiro Oliveira do Bairro 14.50 EUR, Aveiro Ovar 14.50 EUR, Aveiro Santa Maria da Feira 14.50 EUR, Aveiro São João da Madeira 14.50 EUR, Aveiro Sever do Vouga 14.50 EUR, Aveiro Vagos 14.50 EUR, Aveiro Vale de Cambra 14.50 EUR, Azambuja 14.50 EUR, Açores Angra do Heroísmo 14.50 EUR, Açores Calheta 14.50 EUR, Açores Corvo 14.50 EUR, Açores Horta 14.50 EUR, Açores Lagoa 14.50 EUR, Açores Lajes das Flores 14.50 EUR, Açores Lajes do Pico 14.50 EUR, Açores Madalena 14.50 EUR, Açores Nordeste 14.50 EUR, Açores Ponta Delgada 14.50 EUR, Açores Povoação 14.50 EUR, Açores Praia da Vitória 14.50 EUR, Açores Ribeira Grande 14.50 EUR, Açores Santa Cruz da Graciosa 14.50 EUR, Açores Santa Cruz das Flores 14.50 EUR, Açores São Roque do Pico 14.50 EUR, Açores Velas 14.50 EUR, Açores Vila do Porto 14.50 EUR, Açores Vila Franca do Campo 14.50 EUR, Beja Aljustrel 14.50 EUR, Beja Almodôvar 14.50 EUR, Beja Alvito 14.50 EUR, Beja Barrancos 14.50 EUR, Beja 14.50 EUR, Beja Castro Verde 14.50 EUR, Beja Cuba 14.50 EUR, Beja Ferreira do Alentejo 14.50 EUR, Beja Mértola 14.50 EUR, Beja Moura 14.50 EUR, Beja Odemira 14.50 EUR, Beja Ourique 14.50 EUR, Beja Serpa 14.50 EUR, Beja Vidigueira 14.50 EUR, Braga Amares 14.50 EUR, Braga Barcelos 14.50 EUR, Braga 14.50 EUR, Braga Cabeceiras de Basto 14.50 EUR, Braga Celorico de Basto 14.50 EUR, Braga Esposende 14.50 EUR, Braga Fafe 14.50 EUR, Braga Guimarães 14.50 EUR, Braga Póvoa de Lanhoso 14.50 EUR, Braga Terras de Bouro 14.50 EUR, Braga Vieira do Minho 14.50 EUR, Braga Vila Nova de Famalicão 14.50 EUR, Braga Vila Verde 14.50 EUR, Braga Vizela 14.50 EUR, Bragança Alfândega da Fé 14.50 EUR, Bragança 14.50 EUR, Bragança Carrazeda de Ansiães 14.50 EUR, Bragança Freixo de Espada à Cinta 14.50 EUR, Bragança Macedo de Cavaleiros 14.50 EUR, Bragança Miranda do Douro 14.50 EUR, Bragança Mirandela 14.50 EUR, Bragança Mogadouro 14.50 EUR, Bragança Torre de Moncorvo 14.50 EUR, Bragança Vila Flor 14.50 EUR, Bragança Vimioso 14.50 EUR, Bragança Vinhais 14.50 EUR, Cadaval 14.50 EUR, Cascais Alcabideche 11.50 EUR, Cascais Carcavelos 11.50 EUR, Cascais 11.50 EUR, Cascais Estoril 11.50 EUR, Cascais Parede 11.50 EUR, Cascais Sao Domingo de Rana 11.50 EUR, Castelo Branco Belmonte 14.50 EUR, Castelo Branco 14.50 EUR, Castelo Branco Covilhã 14.50 EUR, Castelo Branco Fundão 14.50 EUR, Castelo Branco Idanha-a-Nova 14.50 EUR, Castelo Branco Oleiros 14.50 EUR, Castelo Branco Penamacor 14.50 EUR, Castelo Branco Proença-a-Nova 14.50 EUR, Castelo Branco Sertã 14.50 EUR, Castelo Branco Vila de Rei 14.50 EUR, Castelo Branco Vila Velha de Ródão 14.50 EUR, Coimbra Arganil 14.50 EUR, Coimbra Cantanhede 14.50 EUR, Coimbra 14.50 EUR, Coimbra Condeixa-a-Nova 14.50 EUR, Coimbra Figueira da Foz 14.50 EUR, Coimbra Góis 14.50 EUR, Coimbra Lousã 14.50 EUR, Coimbra Mira 14.50 EUR, Coimbra Miranda do Corvo 14.50 EUR, Coimbra Montemor-o-Velho 14.50 EUR, Coimbra Oliveira do Hospital 14.50 EUR, Coimbra Pampilhosa da Serra 14.50 EUR, Coimbra Penacova 14.50 EUR, Coimbra Penela 14.50 EUR, Coimbra Soure 14.50 EUR, Coimbra Tábua 14.50 EUR, Coimbra Vila Nova de Poiares 14.50 EUR, Faro (Algarve) Albufeira 14.50 EUR, Faro (Algarve) Alcoutim 14.50 EUR, Faro (Algarve) Aljezur 14.50 EUR, Faro (Algarve) Castro Marim 14.50 EUR, Faro (Algarve) Faro 14.50 EUR, Faro (Algarve) Faro 14.50 EUR, Faro (Algarve) Lagoa 14.50 EUR, Faro (Algarve) Lagos 14.50 EUR, Faro (Algarve) Loulé 14.50 EUR, Faro (Algarve) Monchique 14.50 EUR, Faro (Algarve) Olhão 14.50 EUR, Faro (Algarve) Portimão 14.50 EUR, Faro (Algarve) São Brás de Alportel 14.50 EUR, Faro (Algarve) Silves 14.50 EUR, Faro (Algarve) Tavira 14.50 EUR, Faro (Algarve) Vila do Bispo 14.50 EUR, Faro (Algarve) Vila Real de Santo António 14.50 EUR, Grândola 14.50 EUR, Grândola Moita 14.50 EUR, Grândola Palmela 14.50 EUR, Grândola Santiago do Cacém 14.50 EUR, Grândola Sesimbra 14.50 EUR, Grândola Setúbal 14.50 EUR, Grândola Sines 14.50 EUR, Guarda Aguiar da Beira 14.50 EUR, Guarda Almeida 14.50 EUR, Guarda Celorico da Beira 14.50 EUR, Guarda Figueira de Castelo Rodrigo 14.50 EUR, Guarda Fornos de Algodres 14.50 EUR, Guarda Gouveia 14.50 EUR, Guarda 14.50 EUR, Guarda Manteigas 14.50 EUR, Guarda Mêda 14.50 EUR, Guarda Pinhel 14.50 EUR, Guarda Sabugal 14.50 EUR, Guarda Seia 14.50 EUR, Guarda Trancoso 14.50 EUR, Guarda Vila Nova de Foz Côa 14.50 EUR, Leiria Alcobaça 14.50 EUR, Leiria Alvaiázere 14.50 EUR, Leiria Ansião 14.50 EUR, Leiria Batalha 14.50 EUR, Leiria Bombarral 14.50 EUR, Leiria Caldas da Rainha 14.50 EUR, Leiria Castanheira de Pera 14.50 EUR, Leiria Figueiró dos Vinhos 14.50 EUR, Leiria 14.50 EUR, Leiria Marinha Grande 14.50 EUR, Leiria Nazaré 14.50 EUR, Leiria Óbidos 14.50 EUR, Leiria Pedrógão Grande 14.50 EUR, Leiria Peniche 14.50 EUR, Leiria Pombal 14.50 EUR, Leiria Porto de Mós 14.50 EUR, Loures Apelação 12.00 EUR, Loures Bobadela 12.00 EUR, Loures Bucelas 14.50 EUR, Loures Camarate 12.00 EUR, Loures Fanhões 14.50 EUR, Loures Frielas 12.50 EUR, Loures 12.00 EUR, Loures Lousa 14.50 EUR, Loures Moscavide 12.00 EUR, Loures Portela 12.00 EUR, Loures Prior Velho 12.00 EUR, Loures Sacavém 12.00 EUR, Loures Santo Antão do tojal 12.50 EUR, Loures Santo Antonio dos Cavaleiros 12.50 EUR, Loures São joao da Talha 12.00 EUR, Loures São Julião do tujal 12.50 EUR, Loures Unhos 12.50 EUR, Lourinhã 14.50 EUR, Madeira Calheta 14.50 EUR, Madeira Câmara de Lobos 14.50 EUR, Madeira Funchal 14.50 EUR, Madeira Machico 14.50 EUR, Madeira Ponta do Sol 14.50 EUR, Madeira Porto Moniz 14.50 EUR, Madeira Porto Santo 14.50 EUR, Madeira Ribeira Brava 14.50 EUR, Madeira Santa Cruz 14.50 EUR, Madeira Santana 14.50 EUR, Madeira São Vicente 14.50 EUR, Mafra 14.50 EUR, Odivelas Caneças 12.50 EUR, Odivelas Famões 12.00 EUR, Odivelas 12.00 EUR, Odivelas Olival Basto 12.00 EUR, Odivelas Pontinha 12.00 EUR, Odivelas Povoa de Santo adrião 12.00 EUR, Odivelas Ramada 12.00 EUR, Oeiras 9.00 EUR, Portalegre Alter do Chão 14.50 EUR, Portalegre Arronches 14.50 EUR, Portalegre Avis 14.50 EUR, Portalegre Campo Maior 14.50 EUR, Portalegre Castelo de Vide 14.50 EUR, Portalegre Crato 14.50 EUR, Portalegre Elvas 14.50 EUR, Portalegre Fronteira 14.50 EUR, Portalegre Gavião 14.50 EUR, Portalegre Marvão 14.50 EUR, Portalegre Monforte 14.50 EUR, Portalegre Nisa 14.50 EUR, Portalegre Ponte de Sor 14.50 EUR, Portalegre 14.50 EUR, Portalegre Sousel 14.50 EUR, Porto Amarante 14.50 EUR, Porto Baião 14.50 EUR, Porto Felgueiras 14.50 EUR, Porto Gondomar 14.50 EUR, Porto Lousada 14.50 EUR, Porto Maia 14.50 EUR, Porto Marco de Canaveses 14.50 EUR, Porto Matosinhos 14.50 EUR, Porto Paços de Ferreira 14.50 EUR, Porto Paredes 14.50 EUR, Porto Penafiel 14.50 EUR, Porto 14.50 EUR, Porto 14.50 EUR, Porto Póvoa de Varzim 28km 14.50 EUR, Porto Santo Tirso 14.50 EUR, Porto Trofa 14.50 EUR, Porto Valongo 14.50 EUR, Porto Vila do Conde 14.50 EUR, Porto Vila Nova de Gaia 14.50 EUR, Santarém Abrantes 14.50 EUR, Santarém Alcanena 14.50 EUR, Santarém Almeirim 14.50 EUR, Santarém Alpiarça 14.50 EUR, Santarém Benavente 14.50 EUR, Santarém Cartaxo 14.50 EUR, Santarém Chamusca 14.50 EUR, Santarém Constância 14.50 EUR, Santarém Coruche 14.50 EUR, Santarém Entroncamento 14.50 EUR, Santarém Ferreira do Zêzere 14.50 EUR, Santarém Golegã 14.50 EUR, Santarém Mação 14.50 EUR, Santarém Ourém 14.50 EUR, Santarém Rio Maior 14.50 EUR, Santarém Salvaterra de Magos 14.50 EUR, Santarém 14.50 EUR, Santarém Sardoal 14.50 EUR, Santarém Tomar 14.50 EUR, Santarém Torres Novas 14.50 EUR, Santarém Vila Nova da Barquinha 14.50 EUR, Setúbal Alcácer do Sal 14.50 EUR, Setúbal Alcochete 14.50 EUR, Setúbal Barreiro 14.50 EUR, Setúbal Setúbal 14.50 EUR, Sintra Aguava Cacem 9.00 EUR, Sintra Algueirão Menmartins 10.50 EUR, Sintra Almargem do Bispo 14.50 EUR, Sintra Belas 9.00 EUR, Sintra Casal de Cambra 9.00 EUR, Sintra Colares 14.50 EUR, Sintra Massamá 9.00 EUR, Sintra Monte Abrão 9.00 EUR, Sintra Montelavar 14.50 EUR, Sintra Queluz 9.00 EUR, Sintra Rio de Mouro 9.00 EUR, Sintra Santa Maria e São Miguel 14.50 EUR, Sintra São João das Lampas 14.50 EUR, Sintra São Martinho 14.50 EUR, Sintra São Pedro de penafrim 14.50 EUR, Sintra 14.50 EUR, Sintra Terrugem 14.50 EUR, Sobral de Monte Agra Sobral de Monte Agraço 14.50 EUR, Torres Vedras 14.50 EUR, Viana do Castelo Arcos de Valdevez 14.50 EUR, Viana do Castelo Caminha 14.50 EUR, Viana do Castelo Melgaço 14.50 EUR, Viana do Castelo Monção 14.50 EUR, Viana do Castelo Paredes de Coura 14.50 EUR, Viana do Castelo Ponte da Barca 14.50 EUR, Viana do Castelo Ponte de Lima 14.50 EUR, Viana do Castelo Valença 14.50 EUR, Viana do Castelo Viana do Castelo 14.50 EUR, Viana do Castelo Vila Nova de Cerveira 14.50 EUR, Vila Franca de Xira 14.50 EUR, Vila Real Alijó 14.50 EUR, Vila Real Boticas 14.50 EUR, Vila Real Chaves 14.50 EUR, Vila Real Mesão Frio 14.50 EUR, Vila Real Mondim de Basto 14.50 EUR, Vila Real Montalegre 14.50 EUR, Vila Real Murça 14.50 EUR, Vila Real Peso da Régua 14.50 EUR, Vila Real Ribeira de Pena 14.50 EUR, Vila Real Sabrosa 14.50 EUR, Vila Real Santa Marta de Penaguião 14.50 EUR, Vila Real Valpaços 14.50 EUR, Vila Real Vila Pouca de Aguiar 14.50 EUR, Vila Real 14.50 EUR, Viseu Armamar 14.50 EUR, Viseu Carregal do Sal 14.50 EUR, Viseu Castro Daire 14.50 EUR, Viseu Cinfães 14.50 EUR, Viseu Lamego 14.50 EUR, Viseu Mangualde 14.50 EUR, Viseu Moimenta da Beira 14.50 EUR, Viseu Mortágua 14.50 EUR, Viseu Nelas 14.50 EUR, Viseu Oliveira de Frades 14.50 EUR, Viseu Penalva do Castelo 14.50 EUR, Viseu Penedono 14.50 EUR, Viseu Resende 14.50 EUR, Viseu Santa Comba Dão 14.50 EUR, Viseu São João da Pesqueira 14.50 EUR, Viseu São Pedro do Sul 14.50 EUR, Viseu Sátão 14.50 EUR, Viseu Sernancelhe 14.50 EUR, Viseu Tabuaço 14.50 EUR, Viseu Tarouca 14.50 EUR, Viseu Tondela 14.50 EUR, Viseu Vila Nova de Paiva 14.50 EUR, Viseu Viseu Vouzela 14.50 EUR, Évora Alandroal 14.50 EUR, Évora Arraiolos 14.50 EUR, Évora Borba 14.50 EUR, Évora Estremoz 14.50 EUR, Évora 14.50 EUR, Évora Montemor-o-Novo 14.50 EUR, Évora Mora 14.50 EUR, Évora Mourão 14.50 EUR, Évora Olivença 14.50 EUR, Évora Portel 14.50 EUR, Évora Redondo 14.50 EUR, Évora Reguengos de Monsaraz 14.50 EUR, Évora Vendas Novas 14.50 EUR, Évora Viana do Alentejo 14.50 EUR and Évora Vila Viçosa 14.50 EUR.
  • Do the flowers come with a vase?
  • A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
  • How do I contact http://www.flowers4portimao.com customer service if there is a problem?
  • Use my http://www.flowers4portimao.com account to access your account and contact customer service. Alternatively, call our customer service department.
  • What are the most common problems with orders?
  • Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.
  • What happens if the recipient is not at home?
  • Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance
  • Changes
  • If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to orders@internetflorist.biz referencing your order number and the changes you wish to make.
  • How do I care for my flowers?
  • It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
  • Are consumable products allergy free.
  • Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
  • Will the Flowers be like the image on the website
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.
  • Will Extra Gifts (Add Ons) be same as described.
  • If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
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